![]() ![]() ![]() ![]() The question now: Will customers get a refund to account for the downtime? When customers tried to report a problem or get more information on the situation, Comcast's customer service line wouldn't accept calls. Comcast's massive high-speed Internet outage - which started Sunday night and continued into this morning - is prompting a litany of questions and criticism from frustrated customers.Įxperts say the problem occurred when Comcast domain name system servers crashed. ![]()
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